Returns & Exchanges
At Must Société, we want you to be completely satisfied with your home furnishings; if a piece doesn't perfectly fit your space, you can return it within 30 days of delivery.
Initiate Your Request
Contact our concierge team via email or through your account portal with your order number and photos of the item in its current condition.
Prepare for Pickup
Ensure the item is disassembled and placed back into its original packaging to prevent damage during the return transit.
Schedule Collection
Our specialized white-glove delivery partners will contact you to coordinate a convenient time for the inspection and retrieval of your furniture.
Inspection & Refund
Once the item reaches our warehouse and passes quality inspection, a refund will be issued to your original payment method, minus applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing